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Frerquently Asked Questions

These questions were last updated on 26 Feb 2018.

Simple! We guarantee our flower freshness for 5 days.
We source the highest quality, freshest flowers. Our flowers spend minimum time on the shelf and are stored in optimal, temperature controlled environments, to ensure fresh flowers and a happy smile each time. Additionally, we ensure that the supply chain is handled with the utmost care and with the best practices known to the Horticultural industry.
Weng Hoa Flower Boutique doesn't work with other stores, middle men, or resellers. Our beautiful flowers are directly sourced from quality farms and suppliers in Holland, Ecuador, Columbia, Kenya, Thailand, Taiwan, South Africa, and New Zealand, to bring you a quality, long-lasting, fresh smelling delivery each time.
We have made it easy, quick and safe to find the perfect gift.
  1. Select a flower bouquet and delivery date
  2. Fill in confidential recipient details and any personalized message
  3. Schedule the fast delivery
  4. Complete the secure payment
We will require your details in case we cannot reach the recipient, and require additional instructions. Registering on the website is optional for placing an order. If you wish the sender to be anonymous, please mark it in the comments
No! We understand that you are busy! Feel free to checkout as a guest user. However, setting up an account will allow us to inform you of upcoming offers, set reminders, and get special promotions!
Your privacy is important to us! Any personal information you provide when you sign up or buy flowers will not be shared.
We are opened from 8 a.m. till 10.00 p.m. from Monday to Sunday and Public Holidays. For information on our retail stores, please click here
We cover delivery to areas in the Klang Valley, Selangor and any states in Malaysia as well as all over the world as we are a member of the Interflora.
All flower orders at Weng Hoa Flower Boutique are prepared with care. Our delivery vans deliver thousands of orders every month. If you are not satisfied with the flowers or arrangement that has been delivered, please Notify us immediately before 10 p.m. on the same day of delivery, any complaints on the following day will not be entertained.
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All orders taken would be delivered on the same day for those within Malaysia, for overseas orders would take 2 -3 working days depending on the locations.
During peak seasons e.g. Valentine’s Day, Mother’s Day, Christmas, Hari Raya, Deepavali and Chinese New Year, kindly place your order at least two (2) days in advance.

As a wholesaler, we will always try to keep our product price low and affordable especially during Valentine’s Day and Chinese New Year but due to the shortage of fresh flowers and the prices given by our overseas suppliers have increased, we have no alternative but to increase the price as there are imported and seasonal flowers.

Upon request, we may fax/email a copy of the delivery order as proof of delivery.

For order that is paid via our Online Payment system (eGHL is our payment gateway provider), you will receive an acknowledgement that your payment is being successfully accepted.

If you choose to pay by either Direct Bank-In or Cheque, we will only proceed with the arrangement once your payment has cleared.

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We use eGHL as our payment gateway who are the renowned payment gateway provider arount the south east asian countires. We use the 3-D system which is a security code system required by mastercard to protect card holder, issuer bank and acquirer bank.

This system not only request the card holder to provide their identification details and security code of the credit card, it also require the card holder to provide confirmations based on questions only the credit card holders can answer