Order Hotline

+603 2032 5288

email

info@wenghoa.com

FAQs

WHAT IS YOUR OPERATION HOURS ?
We are opened from 8a.m. till 10.00 p.m. from Mondays till Sundays and Public Holidays.

WHICH AREAS DO YOU COVER FOR DELIVERY SERVICES ?
We cover delivery to areas in the Klang Valley, Selangor and and any states in Malaysia as well as all over the world as we are a member of the Interflora.

DELIVERY CHARGES ?
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WHAT IS THE DELIVERY TIME ?
All orders taken would be delivered on the same day for those within Malaysia, for overseas orders would take 2 -3 working days depending on the locations.

During peak seasons e.g. Valentine’s Day, Mother’s Day, Christmas, Hari Raya, Deepavali and Chinese New Year, kindly place your order at least two (2) days in advance.

ARE PRICES QUOTED ON THE WEBSITE APPLICABLE FOR FESTIVE SEASONS ?
As a wholesaler, we will always try to keep our product price low and affordable especially during Valentine’s Day and Chinese New Year but due to the shortage of fresh flowers and the prices given by our overseas suppliers have increased, we have no alternative but to increase the price as there are imported and seasonal flowers.

CAN I GET AN ACKNOWLEDGEMENT AS PROOF OF DELIVERY ?
Upon request, we may fax/email a copy of the delivery order as proof of delivery.

CAN WE GET A REFUND IF WE ARE NOT SATISFIED WITH THE ARRANGEMENT ?
If you are not satisfied with the arrangement that has been delivered, pleaseNotify us immediately before 10 p.m. on the same day of delivery, any complaints on the following day will not be entertained.

WHAT IS YOUR TERM OF PAYMENT ?
For order that is paid via our Online Payment system, you will receive an acknowledgement that your payment is being successfully accepted.

If you choose to pay by either Direct Bank-In or Cheque, we will only proceed with the arrangement once your payment has cleared.

WHAT IS THE MEANING FOR THE COLOUR OF ROSES AND CARNATIONS AND THE MEANING OF TYPES OF FLOWERS ?
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WHAT IS THE SYMBOLIC MEANING FOR THE NUMBER OF STALKS IN AN ARRANGEMENT ?
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MESSAGES FREQUENTLY USED FOR SPECIFIC OCCASIONS ?
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HOW SECURE IS YOUR ON-LINE PAYMENT SYSTEM (e-commerce) ?
We used the 3-D system which is a security code system required by mastercard to protect card holder, issuer bank and acquirer bank.

This system not only request the card holder to provide their identification details and security code of the credit card, it also require the card holder to provide confirmations based on questions only the credit card holders can answer.